This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled by AIG Enterprises for all digital marketing, branding, website development, and creative services offered through aigenterprises.org.
By purchasing our services, you agree to the terms below.
1. General Policy
Due to the nature of digital services, refunds are limited and may not always apply.
However, we aim to be fair, transparent, and professional with all clients.
2. Refund Eligibility
Refunds may be considered only under these conditions:
a. Work Has Not Started
If the project has not begun and no resources have been allocated, a partial refund may be issued.
b. Duplicate Payment
If a payment is accidentally processed twice, the extra amount will be refunded.
c. Service Not as Agreed
If we fail to meet the agreed scope (as per signed contract or project document), and no delivery has been made, a refund may be provided after review.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
a. Work Has Already Begun
Once the project has started—research, design, development, or planning—refunds are not available.
b. Client Delays
No refund if the client delays the project due to:
Lack of content
Late feedback
No communication
Change of mind
c. Completed or Partially Completed Work
Completed or partially completed services are not eligible for refunds.
d. Change in Business Needs
If the client decides they no longer require the service after work has begun, no refund will be issued.
e. Advance/Upfront Payments
Deposits or advance payments are non-refundable as they secure project allocation and resources.
4. Cancellation Policy
a. Client-Initiated Cancellation
If the client cancels:
Before work begins → Partial refund may apply
After work begins → No refund
b. Company-Initiated Cancellation
If AIG Enterprises must cancel due to unforeseen circumstances, the client will receive:
A full refund if no work has started
A fair partial refund based on work completed
5. Late Payments & Outstanding Invoices
If payment deadlines outlined in the agreement are not met:
Work may be paused
Project delivery may be delayed
Additional charges may apply
The project may be cancelled without refund
6. Quality & Revision Policy
We offer revisions based on the terms of the service agreement.
Refunds are not provided for:
Personal preference changes after delivery
Design/style changes after approval
Additional revisions beyond the agreed limit
Extra revisions will incur additional charges.
7. Dispute Resolution
If a dispute arises regarding refund eligibility:
Both parties will first attempt resolution through communication
Evidence (work samples, emails, files) will be reviewed
Final decision will be based on fairness & contract terms
If unresolved, local Pakistan laws and courts will apply.
8. Contact Information
For refund or cancellation inquiries, contact:
AIG Enterprises
Address: 01, Madina Iron Depot, Double Road Near Old Bridge , Quetta
Contact Number: 0300-8837333
Email: aghazainshahgilani@gmail.com
Website: aigenterprises.org